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Repairs/returns material management

Collaboration is of fundamental importance: especially if we are talking about returns management, to prevent the returned goods from not reaching us, or from not being managed in the right time. It is with this in mind that we wish to provide you with our returns policy.

 

Here are 3 simple operational steps:

  1. You realize that the goods in your possession must be returned.
  2. BEFORE RETURNING THE GOODS inform your reference sales manager by filling out and sending back the form that you can find here below. We will examine your request and will answer authorizing you to return the goods. Once you have been authorized, you will have to print (and put it in the return box) the recap email that you will receive soon after having filled out the form. Otherwise, without our authorization, we will be forced to refuse the returned articles.
  3. Once we have received the return, we will do our utmost to ascertain, in the shortest possible time, the causes of the malfunction and we will promptly notify you of the interventions necessary for the restoration and any costs (if they were attributable to you).

ATTENTION!

  1. Fill in the form in all its fields and send it to the sales representative to obtain authorization for the return.
  2. ONLY AFTER having obtained the relevant authorization: create a return note with the description “Repair Account”.
  3. Print and attach this form to the product to be shipped.
  4. Pack the product properly.