Skip to content

Repairs/returns material management

Collaboration is of fundamental importance: especially if we are talking about returns management, to prevent the returned goods from not reaching us, or from not being managed in the right time. It is with this in mind that we wish to provide you with our returns policy.

Here are 3 simple operational steps:

  1. You realize that the goods in your possession must be returned.
  2. BEFORE RETURNING THE GOODS inform your reference sales manager by filling out and sending back the form that you can find here below. Then you will have to print (and put it in the return box) the recap email that you will receive soon after having filled out the form.
  3. Once we have received the return, we will do our utmost to ascertain, in the shortest possible time, the causes of the malfunction and we will promptly notify you of the interventions necessary for the restoration and any costs (if they were attributable to you).